Note: The job is a remote job and is open to candidates in USA. One Inc is a company focused on empowering insurers with integrated payment solutions. They are seeking a Business Systems Administrator with a focus on VoIP to manage and optimize their voice and communication systems while collaborating with IT and business teams to enhance user experience and system reliability.
Responsibilities
- Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions)
- Manage user provisioning, extensions, call flows, auto attendants, and hunt groups
- Monitor system performance, uptime, call quality, recordings, and reliability
- Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams
- Maintain and optimize call routing, IVR systems, and failover configurations
- Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades
- Manage number provisioning, porting, and telecom inventory
- Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.)
- Support and maintain corporate SaaS applications and communication tools
- Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools)
- Participate in system upgrades, rollouts, and migrations
- Maintain system documentation, SOPs, and user guides
- Assist with automation and process improvements across business systems
- Serve as a tier 2 escalation point for communication and telephony issues
- Analyze trends and recommend improvements to enhance reliability and user experience
- Participate in on-call or after-hours support as needed for critical systems
- Ensure systems comply with internal security policies and regulatory requirements
- Support patching, access control, and system hardening efforts
- Assist with audit readiness and documentation for voice and communication systems
Skills
- Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing)
- Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.)
- Strong scripting skills (PowerShell, Python, Bash)
- Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML
- Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS)
- Strong troubleshooting and analytical skills
- Ability to manage vendors and external service providers
- Strong communication skills with both technical and non-technical stakeholders
- Bachelor's degree in Information Technology or related field (or equivalent experience)
- 3–5+ years of experience in VoIP, telecom, or unified communications administration
- Experience supporting enterprise communication environments
- Experience with system integrations and APIs is a plus
- Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus
Benefits
- Medical, dental, and vision insurance
- A 401(k) plan
- A strong commitment to work-life balance
- Promoting opportunities for career advancement
Company Overview
We understand how paramount the customer experience is to a carrier's success. It was founded in 2012, and is headquartered in Folsom, California, USA, with a workforce of 501-1000 employees. Its website is https://www.oneinc.com.Company H1B Sponsorship
One Inc has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 1 in 2023, 1 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.