[Remote] Claims Capt Unit Rep II

Note: The job is a remote job and is open to candidates in USA. ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. They are seeking a Claims Capture Unit Rep II to manage communication, handle calls, and ensure accurate information capture in a fast-paced environment.

Responsibilities

• Manage a high volume of inbound/outbound calls and electronic requests, routing leads to the correct franchise or department
• Apply general product knowledge to process mitigation requests and convert customer inquiries into qualified CCU leads
• Communicate with franchises by phone to relay claim details and confirm acceptance of dispatched leads
• Conduct outbound calls to franchisees, insurance representatives, and policyholders regarding mitigation services
• Resolve franchise lead‑fee disputes with professionalism and accuracy
• Ensure all switchboard calls are successfully transferred to the appropriate corporate contact
• Use internal computer systems and contact‑management software to track information, complete mitigation requests, and generate CCU leads

Skills

• High school diploma or GED
• Strong customer service abilities with clear verbal and written communication
• Ability to type at least 30 words per minute
• Comfortable working in a fast‑paced, phone‑driven environment
• Prior call‑center customer service experience
• Familiarity with contact‑management or claims software (e.g., RESPOND 365, XactAnalysis, Symbility)
• Proficiency with Microsoft Office tools, including Word, Excel, and Outlook

Benefits

• Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
• Competitive 401(k) match to help you invest in your future
• Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
• We’re committed to your development with career advancement and professional growth

Company Overview