Note: The job is a remote job and is open to candidates in USA. SCM Insurance Services is looking for a Claims Service Representative to join their team. This remote position focuses on providing customer service to policyholders reporting insurance claims, ensuring timely and service-oriented call dispositions.
Responsibilities
- Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required
- Provide personalized customer service of the highest level
- Arrange for the dispatch of adjusters or vendor partners when required
- Field and answer branch inquiries and administer to appropriate area
- Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
- Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Skills
- Post secondary education is required
- Minimum of 1 year of customer service or administrative experience is required
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal in English
- Attention to detail
- Team player with a strong commitment to quality and customer service
- Excellent time management and organizational skills
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
- Knowledge of insurance/service industry or related experience preferred
Company Overview
SCM Insurance Services offers a suite of comprehensive insurance solutions. It was founded in 1986, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 1001-5000 employees. Its website is https://www1.scm.ca.