Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a company dedicated to helping people reduce risk and manage unexpected events. They are seeking a Claims Support Specialist II to handle inbound and outbound phone support while performing routine support duties in a fast-paced contact center environment.
Responsibilities
- Primary function is to have direct contact with customers by handling inbound and outbound phone support
- Working claims activities to support the business, customers, and the company
- Other functions may be assigned
Skills
- High School diploma or GED equivalent
- Or equivalent combination of education and/or experience
- A minimum of 1-year general office or related company experience
- Equivalent combination of education, service and/or contact center experience
- Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner
- Maintaining a positive, empathetic, and professional demeanor towards customers at all times
- Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed
- Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar
- General knowledge of department procedures and operations
- Requires constant attention to detail and accuracy in work
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company Overview
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection. It was founded in 1962, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.mercuryinsurance.com.Company H1B Sponsorship
Mercury Insurance has a track record of offering H1B sponsorships, with 22 in 2025, 23 in 2024, 14 in 2023, 15 in 2022, 8 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.