Note: The job is a remote job and is open to candidates in USA. DIMONT is a Dallas-based provider of insurance claims management and adjustment services supporting mortgage lenders, servicers, and investors across the United States. The Client Account Specialist will manage the day-to-day relationship and service experience for clients' hazard insurance claims portfolios, ensuring claims are processed accurately and in compliance with client requirements.
Responsibilities
- Serve as the primary point of contact for assigned clients, managing day-to-day inquiries, escalations, and status updates for hazard claims portfolios
- Proactively communicate portfolio performance, upcoming milestones, and resolutions to clients via email, phone, and meetings
- Oversee client hazard claims portfolios from intake through closure, ensuring timely, accurate, and compliant delivery of all services
- Monitor SLAs, track key metrics, and identify operational issues before they impact client satisfaction
- Partner with Operations, IT, and other internal teams to resolve system or process issues impacting client portfolios
- Maintain accurate client and portfolio data, generate reports, and support data-driven insights for management and client reviews
Skills
- 5+ years of experience in foreclosure or default servicing with a bank, mortgage servicer, or similar servicing-focused environment, including hands-on experience with hazard insurance claims, property insurance, or related claims operations
- 3+ years of account management or client-facing experience in foreclosure or default servicing, with direct responsibility for client communication, issue resolution, and expectation management
- Comfortable operating in a high-volume communication environment, managing client inquiries, escalations, and internal coordination without losing attention to detail or responsiveness
Benefits
- Fully remote operations team
- Opportunity to make a meaningful impact
- Supporting critical services within the mortgage servicing industry
- Small enough that your work has real visibility
- Established enough to provide stability, flexibility, and opportunities to contribute to our continued success
- Workplace where every team member is valued, respected, and supported
- Equal opportunity employer
- Committed to providing a workplace free from discrimination
Company Overview