[Remote] Client Billing CSSR - Remote

Note: The job is a remote job and is open to candidates in USA. Labcorp is seeking a Client Customer Service Support Representative to join their team. This role involves managing inbound and outbound calls, resolving denied claims, and ensuring a world-class customer experience in Revenue Cycle Management (RCM). The ideal candidate will work with various stakeholders to address client needs accurately and efficiently.

Responsibilities

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
• Evaluate current policies and SOP’s and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients

Skills

• High School Diploma or GED equivalent
• 1 year or more Customer Service experience
• 1 year or more high-volume call experience
• 1 year or more healthcare or medical experience

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Company Overview

Company H1B Sponsorship