[Remote] Client Coordinator

Note: The job is a remote job and is open to candidates in USA. MES Solutions is a company focused on delivering quality services for Veterans through various health assessments. They are seeking a Client Coordinator to manage client inquiries, support case workflows, and ensure high-quality documentation across departments.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information
• Maintain daily contact with the QA department regarding workflow and pending report status
• Contact providers for assignment and update database
• File and archive open and closed cases
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion
• Direct calls to other departments as needed
• Perform various clerical duties such as typing, filing, emailing, and proofreading
• Assist in resolution of customer complaints and quality assurance issue
• Notify management of any report issues or concerns
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations
• Perform other duties as assigned

Skills

• High school diploma or equivalent required
• Minimum one-year clerical experience; or equivalent combination of education and experience preferred
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards
• Must be a qualified typist with a minimum of 40 W.P.M
• Ability to follow instructions and respond to managements' directions accurately
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements
• Must demonstrate exceptional communication skills
• Must be able to work independently, prioritize work activities and use time efficiently
• Must be able to maintain confidentiality
• Must be able to demonstrate and promote a positive team-oriented environment
• Must be able to stay focused and concentrate under normal or heavy distractions
• Must be able to work well under pressure and or stressful conditions
• Must possess the ability to manage change, delays, or unexpected events appropriately
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
• Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community
• Ability to effectively present information one-on-one or in small groups
• Experience in a medical office or insurance industry preferred

Company Overview