[Remote] Collections Representative

Note: The job is a remote job and is open to candidates in USA. goeasy Ltd. is a fast-growing point-of-sale financing provider in Canada, recognized for its inclusive culture and employee satisfaction. The Collections Representative role involves engaging with customers to negotiate repayment plans, managing delinquent accounts, and documenting collection activities.

Responsibilities

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions
• Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers
• Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans
• Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement
• Complete initial trace work using online tools and account systems
• Document collections activities and processes through superior administration skills

Skills

• Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role
• Excellent verbal and written communication skills
• Proven ability to multi-task; adapting to changes in a fast-paced environment
• Competency in MS Office (Word, Excel); ability to learn new software applications
• Able to pass background checks (criminal, employment, and credit)
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship
• Experience with using an automated dialer system is an asset

Benefits

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID!
• Along with paid vacation and personal days.

Company Overview