Note: The job is a remote job and is open to candidates in USA. Aventiv Technologies is a company focused on providing innovative solutions, and they are seeking a Communications Analyst. The role involves examining and analyzing calls and video visits for state agencies to support investigations, ensuring that all requirements are met and escalating intelligence as necessary.
Responsibilities
- Review calls from a correctional agency and meet targeted requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate
- Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency
- Watch multiple video sessions from a Facility at the same time and ensure all requirements are met for the visit
- Decide based on what is seen in the video to take action on the Visit and ensure proper escalation is handled if needed
- Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to - resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide
- Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact
- Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning
- Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format
- Performs other related work as assigned
Skills
- High School Diploma or equivalent
- Ability to multitask
- Computer literate, specifically in Microsoft Office and Google Suite
- Functional typing skills
- Detail oriented with specific emphasis on listening skills
- Ability to maintain confidentiality relating to work performed
- Ability to work in a secured team environment
- Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors
- Bachelor's degree in criminal justice, Business Administration, or related discipline
- Ability to communicate effectively in second language
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
Company Overview
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors. It was founded in 2019, and is headquartered in Addison, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.aventiv.com/.