Note: The job is a remote job and is open to candidates in USA. Seattle Credit Union is dedicated to helping members achieve financial prosperity through education and banking services. The Community Member Consultant role focuses on community engagement and financial empowerment, delivering exceptional member service while supporting organizational goals and initiatives.
Responsibilities
- Build and maintain relationships with local organizations, schools, and nonprofits
- Lead financial education workshops and community events
- Support CDFI-related initiatives and impact tracking
- Represent the organization at public forums and outreach activities
- Participate in mobile branch deployments
- Flexibility is expected to accommodate travel and event schedules across Yakima Valley
- Provide expert guidance on financial products and services
- Assist members with account openings, loans, and digital banking
- Meet service and sales goals while maintaining compliance
- Supports the operations of the Mobile Branch facility, assists with equipment and software updates, maintenance, service, and repairs
- Operates the Mobile Branch, including travel to designated locations and returning to Admin building each day
- Deliver high-quality work on time and adapt to changing priorities
- Demonstrate integrity, critical thinking, and flexibility in decision-making
- Communicate effectively, both verbally and in writing, with internal and external audiences
- Foster collaboration across teams and contribute to a positive, member-focused culture
- Identify opportunities for process improvements and automation
- Maintain punctual and reliable attendance
Skills
- Minimum of 1–2 years in a financial services or community engagement role
- Fluent in both English and Spanish is a requirement for this position
- Comfortable working in mobile environments and adapting to changing locations
- Strong interpersonal, presentation, and customer service skills
- Local travel within Yakima Valley is required, including visits to community partners, schools, and event venues
- Occasional travel to headquarters for training, team meetings, or cross-functional collaboration
- Must have reliable transportation. If using your own vehicle, mileage reimbursement is provided per company policy
- Interpersonal & Communication: Strong written/oral skills—comfortable presenting to groups or individuals
- Customer-Centric Approach: Empathy, listening skills, problem-solving, and relationship-based service
- Strategic Thinking: Initiative-taking, creative problem-solving, and ability to challenge status quo
- Sales & Service Orientation: Proven ability to meet goals while prioritizing member well-being and ethical standards
- Reliability & Teamwork: Dependable, collaborative, and able to support back-office operations when needed
- Bachelor's degree preferred, particularly in business, finance, social sciences, or related fields
- Experience with CDFI or community-focused initiatives a strong plus
- Skilled in Microsoft Office applications, financial planning tools, and CRM systems
- Must complete and pass a credit-union paid driver training within 60 days of hire
- Experience in, familiarity with, and comfortable driving large vehicles (40' long)
Benefits
- Employee-paid medical benefits
- 401k matching
- Generous time off, such as for volunteering and even to celebrate your birthday
- Opportunities for employees to learn and grow
- Inclusive work culture
- Zero contribution medical, dental, and vision plans for our employees
- Generous paid time off program
- 401k plan with a dollar-for-dollar employer match up to 5%
- Mileage reimbursement is provided per company policy
Company Overview
Seattle Credit Union is a not-for-profit financial cooperative for employees and family members living in the state of Washington. It was founded in 1933, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is https://www.seattlecu.com/.