Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company focused on improving consumer experiences. The Consumer Engagement Representative 1 is responsible for overseeing enrollment, education, and engagement for client groups, performing customer support tasks, and contributing to business strategy to ensure enrollment success.
Responsibilities
- Oversees the enrollment, education, engagement, and activation responsibilities for client groups regardless of segment, and for product where warranted
- Performs basic administrative/clerical/operational/customer support/computational tasks
- Contributes to business strategy by understanding benefit offerings to ensure enrollment success
- Identifying member education opportunities to lead maximum use of available resources
- Directing clients on the use of available resources
- Include both inbound/outbound telephonic calls using a blended dialer averaging 30 to 50 calls daily
Skills
- Must have customer service experience in a telephonic based environment
- Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment
- 1+ year experience with assisting members via high volume call center environment
- Associate's or Bachelor's degree
- Sales experience
- Bilingual (speaks, read fluently in Spanish)
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Volunteer time off
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
Company Overview
Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.humana.com.