[Remote] Customer Experience Associate - 3 Month Contract

Note: The job is a remote job and is open to candidates in USA. Faire is an online wholesale marketplace that empowers independent retailers globally. As a Customer Experience Associate, you will provide high-quality support to customers through various channels, ensuring their questions and concerns are addressed effectively while contributing to the team's performance metrics.

Responsibilities

• Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively
• Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately
• Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution
• Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies
• Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support

Skills

• Experience in customer service, preferably in a phone-based support role
• Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically
• Proficiency in using CRM and other customer support tools
• Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues
• A team player who is adaptable and agile, capable of working in a dynamic, remote environment
• Alignment with Faire's core values and a genuine passion for supporting and serving our community
• Ethernet connection preferred to increase network reliability
• Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones
• Wifi Speed: Confirmed Wifi Speed of 10Mpbs
• Technical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire's data privacy and security protocols
• Self-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones

Benefits

• This role will also be eligible for benefits.

Company Overview