Note: The job is a remote job and is open to candidates in USA. Muon Space is an end-to-end Space Systems Provider that designs, builds, and operates LEO satellite constellations delivering mission-critical data. They are seeking a Customer Operations Engineering Lead to join their Satellite Operations Team, responsible for managing customer data requests and ensuring efficient data collection and delivery across missions.
Responsibilities
- Lead customer focussed collection planning, schedule deconfliction, and reporting activities within the Satellite Operations Team
- Ensure timely data collection and delivery across Muon’s missions according to customer requirements
- Coordinate with internal stakeholders and customers to ensure appropriate prioritization of collection activities
- Development of standard collection planning, performance monitoring, and reporting processes that scale across Muon’s current and future missions
- Perform capacity planning for the Customer Operations team and develop onboarding and training programs for future hires
- Ensure customer inquiries are addressed accurately and according to the required response time
Skills
- 7+ years of experience in a customer facing technical role such as technical account management, solutions architecture, or professional services
- Experience in a leading teams with a track record of hiring, mentoring, and scaling to meet business needs
- Demonstrated ability creating customer focussed processes and strategies that are scalable in a high growth environment
- Experience managing relationships with sophisticated customers in a demanding environment (e.g. defense, aerospace, or government)
- Strong communication and teamwork skills with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Excellent time management and organization skills
- Excited to work in a fast-paced environment with new challenges each week
- Willingness to obtain a clearance
- Experience with satellite mission planning, command and control systems, and telemetry analysis
- Experience with on-orbit satellite payload operations and data processing
- Understanding of ITAR/EAR regulations
Benefits
- Equity compensation
- Medical, dental, and vision insurance
- 401k retirement plan
- Short & long term disability and life insurance
- Three weeks paid vacation for new employees
- 12 paid holidays
- Unlimited sick time
- Paid parental leave
Company Overview
Muon Space is a space systems company that designs, builds, and operates LEO satellite constellations for earth intelligence missions. It was founded in 2021, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://www.muonspace.com.