Note: The job is a remote job and is open to candidates in USA. Parking Network B.V. is a company focused on revolutionizing airport travel. They are seeking a Customer Service Agent to be the dedicated point of contact for US markets, providing support for various products and ensuring high levels of service for customers and partners.
Responsibilities
- Provide excellent customer service via inbound and outbound telephone calls and email/
- Support customers with bookings, reservations, and product information
- Handle distribution channel enquiries professionally and efficiently
- Carry out ad hoc administrative tasks to support the wider team
- Collaborate with colleagues globally to ensure consistency and service excellence
Skills
- Previous experience in a call centre or customer service role
- Being computer literate
- Strong written communication skills with excellent spelling and grammar
- Confident handling both inbound and outbound calls
- A customer-first mindset and ability to work independently
- Looking for a long-term role with opportunities to grow and develop
Company Overview
At Parking Network we are passionate about connecting professionals in the parking industry. It was founded in 2005, and is headquartered in Maastricht, Limburg, NLD, with a workforce of 11-50 employees. Its website is http://www.parking-net.com/.