Note: The job is a remote job and is open to candidates in USA. Clearwater Paper Corporation is a premier independent supplier of paperboard packaging products. They are seeking a Customer Service Associate III to ensure customer order specifications are met while actively pursuing additional sales opportunities and maintaining industry-leading service levels.
Responsibilities
- Voice of company to primary purchasing agent contacts for assigned accounts; responsible for maintaining industry-leading service levels
- Uses product knowledge to assist customers with ordering needs
- Reserves machine capacity, enters orders, communicates ship dates
- Tracks customer orders through entire supply chain process (order entry, manufacture, shipment, and delivery)
- Ensures customer orders comply with Sales and Manufacturing agreement
- Minimizes financial impact of freight costs by maximizing capacity on chosen mode of transportation or by assigning freight differential cost to customer
- Solicits new orders to assist Operations in qualifying production runs, filling open machine capacity, and selling aged inventory for prime pricing
- Receives, generates and distributes Competitive Information Reports from Sales Managers as necessary
- Collaborates with customers, Sales Managers, and others to investigate and resolve customer invoice and accounting issues
- Works with sales and quality to supply customers with product samples and trial inventory to secure new business
- Regularly communicates with CLW outside sales contacts on opportunities and issues uncovered during regular job activities
- Implements and oversees customer offsite inventory programs, as needed, to meet market/customer needs and maintain targeted levels
- Manages input of sales orders utilizing Electronic Data Information (EDI)
- Collaborates with sales, customers, and schedulers by analyzing and adjusting warehouse inventories as needed to ensure adequate turns are being met
- Coordinates customer needs with 3PL warehouse contacts
- Reviews aged inventory, looking for sales opportunities within customer territory
- Performs regular review of customer shipment history versus forecast and provides recommended updates to Sales Manager/S&OP analyst
- Monitors customer order volumes to align with sales forecasts. Collaborates with scheduling and operations management to balance with production targets
Skills
- High School Diploma or GED required
- Minimum of five years relevant customer service experience required, preferably in a supply chain or manufacturing environment
- Excellent verbal and written communication skills are required and must be demonstrable
- Proficient in Microsoft Word and Excel required
- Must be able to work with a diverse group of people in a professional manner and be able to handle several work tasks concurrently
- This person must be able to work with minimal supervision, be a self-starter and take the initiative to evaluate and drive order fulfilment process improvements
- Some mental, visual, physical fatigue from computer terminal use
- Reading
- Keyboarding
- Communication
- Primarily Office Environment
- Must wear required Personal Protective Equipment in the manufacturing environment
- Must be able to rotate on call weekend coverage; representing the customer service group
- Some travel required
- Bachelor's degree in business or related field
- Knowledge of computer programs used to track production and customer order status
Benefits
- Benefits, including medical, dental, vision, and more, generally begin after 30 days.
- Our paid time off includes vacation days, personal days, and company holidays.
Company Overview