Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Customer Service Representative to support child support customers by providing exceptional service in an inbound call center environment.
Responsibilities
- Answer calls in a timely manner, as they are automatically received through blended call queues
- Provide a one-call resolution through asking pertinent questions to understand members’ concerns
- Maintain up to date support knowledge through offered training
- Accurately document requests, status changes, complaints, and grievances
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Skills
- High School diploma or GED
- Have 1 year of Customer Service/Call Center Experience
- Ability to submit to and pass a background check
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to sit for long periods of time
- Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.Company H1B Sponsorship
Conduent has a track record of offering H1B sponsorships, with 9 in 2025, 14 in 2024, 10 in 2023, 12 in 2022, 8 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply To This Job