Note: The job is a remote job and is open to candidates in USA. Naborforce is a company dedicated to helping older adults and their families navigate the challenges of aging and caregiving. They are seeking a Customer Service Representative to join their Naborhood Success Team, responsible for delivering exceptional customer experiences and supporting clients and their families with empathy and care.
Responsibilities
- Serve as a friendly, reliable point of contact for clients, their caregivers and Nabors (our independent contractors) via phone and email, ensuring timely, thoughtful, and solution-oriented responses
- Address questions, concerns, and requests with empathy, professionalism, and a focus on resolution
- Monitor and review billing to ensure clarity and accuracy for clients
- Proactively identify and resolve operational or technical issues that may impact the customer experience
- Communicate potential issues or concerns clearly and promptly with the appropriate team members
- Support onboarding of Nabors, including conducting interviews and reviewing documentation for compliance
- Maintain a strong understanding of the Naborforce platform to confidently guide and support users
- Assist with inside sales by helping prospective clients understand the value of Naborforce
- Continuously look for ways to improve processes and enhance the overall customer journey
- Contribute to special projects that support growth and service excellence
Skills
- Excellent communication skills: Ability to communicate clearly and empathetically with our clients, their families, and our Nabors. This includes strong written communication skills with an emphasis on clear, professional and friendly email correspondence
- Exceptional customer service skills and the ability to provide phone support with patience and professionalism, even during difficult conversations
- A passion for helping others and creating positive customer experiences
- Strong problem-solving skills with a calm, solutions-oriented mindset
- Ability to multitask, prioritize workload, and maintain accuracy
- Comfort with technology and learning new systems quickly
- Ability to work both independently and collaboratively
- A genuine connection to our mission and the people we serve
- Experience with CRM tools is a plus
- Familiarity with Slack or a similar work management software
Benefits
- Healthcare coverage, including vision and dental
- 401(K)
- 20 Days of PTO in addition to 11 paid company holidays
- $250 per month to spend on something that brings you JOY!
- 1 week of paid time off for volunteering per year (over and above PTO)
Company Overview
Naborforce connects older adults to a network of “Nabors” for social engagement and on-demand support for errands. It was founded in 2018, and is headquartered in Richmond, Virginia, USA, with a workforce of 11-50 employees. Its website is https://www.naborforce.com/.