Note: The job is a remote job and is open to candidates in USA. OVA.Work is a company seeking a Customer Service Representative. The role involves handling customer inquiries related to healthcare and insurance verification, requiring excellent communication skills and attention to detail.
Responsibilities
- Previous experience in the healthcare industry 1+ years with third-party benefits verification experience preferred
- Basic knowledge of Outlook, Excel, Word, MS Office, SharePoint required
- Excellent verbal and written communication skills
- Ability to interpret and appropriately follow policies, procedures, manuals, and written instructions as given
- Demonstrated ability to handle challenging situations in a professional manner
- Willingness to work varying tasks
- Knowledge of healthcare pharmaceutical and services a plus
- Attention to detail
- Knowledge of Third Party Insurance Carrier Processes
- MUST have experience taking inbound and outbound calls (30 calls per day)
Skills
- Basic knowledge of Outlook, Excel, Word, MS Office, SharePoint required
- Excellent verbal and written communication skills
- Ability to interpret and appropriately follow policies, procedures, manuals, and written instructions as given
- Demonstrated ability to handle challenging situations in a professional manner
- Willingness to work varying tasks
- Attention to detail
- Knowledge of Third Party Insurance Carrier Processes
- MUST have experience taking inbound and outbound calls (30 calls per day)
- High School diploma and at least 1+ years of customer service, insurance verification or related area required
- Previous experience in the healthcare industry 1+ years with third-party benefits verification experience
- Knowledge of healthcare pharmaceutical and services a plus
Company Overview