Note: The job is a remote job and is open to candidates in USA. Amynta Group is an independent, customer-centered company providing innovative insurance and protection solutions. The Customer Service Representative I will handle incoming calls, assist clients with their needs, and ensure exceptional customer experiences.
Responsibilities
- Provide a range of customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment
- Answer incoming phone calls with a positive and service-oriented attitude
- Deliver a high level of customer satisfaction with the goal of creating an exceptional experience
- Maintain a continual working knowledge of our client’s products, services, and promotions
- Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
- Research, resolve and communicates information back to the customer in a clear and educated manner
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Complete a variety of forms and documents based on guidelines
- Document all customer information, communications, and sales in CRM system
- Review and process applications, binders and other documents required for policy issuance
- Process policy endorsements, additional insureds, inspection changes and other requested policy changes
- Organize policy files for proper documentation management
- Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
- Other responsibilities as assigned
Skills
- High school graduate or equivalent education
- 1+ years of customer service experience
- Excellent written and verbal communication skills with the ability to receive and make calls with confidence
- Strong organizational and desk management skills
- Ability to be a team player collaborating with customers and others within the organization
- Detail oriented to complete tasks accurately
- Strong work ethic and time management skills
- Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software
Benefits
- Hybrid work option available
- Competitive Medical, Dental, Vision, Disability, and Life insurance
- 401k with Company Match
- Generous Paid Vacation
- Paid Holidays
Company Overview
Company H1B Sponsorship