Note: The job is a remote job and is open to candidates in USA. Modivcare is a company dedicated to improving health outcomes through service-oriented solutions. They are seeking an experienced Customer Service Representative to serve as the first point of contact for members, resolving questions and concerns while coordinating transportation services.
Responsibilities
- Assists customers with transportation questions and concerns
- Schedules, modifies, and cancels reservations as requested
- Obtains and documents details of customer complaints and concerns
- Ensures all relevant customer information is accurately documented
- Attends required meetings and adheres to company policies and procedures
- Maintains acceptable attendance and punctuality standards
- Ensures accurate trip data entry and documentation
- Maintains a polite, professional, and courteous demeanor at all times
- Demonstrates commitment to producing high-quality work
- Refers unresolved customer grievances to appropriate departments for further investigation and resolution
- Promotes a positive and collaborative working environment
- Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
- Participates in additional projects or duties as assigned
Skills
- MUST LIVE IN WEST VIRGINIA
- High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
- Ability to directly hardwire to modem
- Dedicated work area separated from other living spaces to ensure privacy of sensitive information
- Ability to attend 100% of training and be on camera for the first 30 days of employment
- Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
- Ability to quickly learn new technology and processes. Understand and follow complex instructions
- Ability to accurately type at least 35 words per minute
- Assists customers with transportation questions and concerns
- Schedules, modifies, and cancels reservations as requested
- Obtains and documents details of customer complaints and concerns
- Ensures all relevant customer information is accurately documented
- Attends required meetings and adheres to company policies and procedures
- Maintains acceptable attendance and punctuality standards
- Ensures accurate trip data entry and documentation
- Maintains a polite, professional, and courteous demeanor at all times
- Demonstrates commitment to producing high-quality work
- Refers unresolved customer grievances to appropriate departments for further investigation and resolution
- Promotes a positive and collaborative working environment
- Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
- Participates in additional projects or duties as assigned
- High School Diploma preferred
- 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company Overview