Note: The job is a remote job and is open to candidates in USA. Sutherland is a telecommunications company seeking Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. The role involves handling various types of customer inquiries, problem-solving, and achieving sales targets while working remotely.
Responsibilities
- You excel at handling various types of customer inquiries
- You are an active listener and can leverage probing questions to resolve issues
- You have a proven track record for hitting sales targets
- You bring an enthusiastic personality
Skills
- Excellent verbal and written communication skills, strong multitasking abilities
- The drive to solve problems and meet goals
- Ability to work in a fast paced, ever-changing environment
- Ability to type 30 WPM with accuracy
- Familiarity with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
- Proven work history related to the job field, 1-3 years' experience utilizing those skills in a customer-facing role
- Must successfully pass background check with reference checks
Benefits
- Hourly Wage
- An 8-hour-per-day shift, 5 days per week
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- All technical equipment needed to be successful in a remote, work from home environment, including webcam for training/meeting purposes
Company Overview
Sutherland is a digital transformation company that provides business process and technology management services. It was founded in 1986, and is headquartered in Pittsford, New York, USA, with a workforce of 10001+ employees. Its website is https://www.sutherlandglobal.com.