Note: The job is a remote job and is open to candidates in USA. Apps Associates is a company focused on ensuring client success through effective relationship management. The Customer Success Manager will be responsible for driving client satisfaction, retention, and revenue growth by managing relationships and providing exceptional service.
Responsibilities
- Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI
- Drive B2B sales efforts. Use your sales expertise to help expand revenue in existing customers and grow recurring revenue through effective cross-selling and upselling
- Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment
- Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise
Skills
- Exceptional track record in B2B sales, ideally in a subscription and project-based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs
- 3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long-term relationships and maintaining high client satisfaction
- Familiarity with CRMs (e.g., Salesforce,), Zoom, Microsoft Team's
- Knowledge of key CSM metrics like NRR, MRR, Churn, and renewals
- Experience driving revenue growth and client retention
- Ability to communicate confidently with clients and stakeholders
- Excellent organizational skills and the ability to manage multiple projects
- Client Success: 3+ years (Required)
- Recurring revenue management: 2+ years (Required)
- B2B / B2C sales: 3+ years (Required)
Benefits
- Full-time, base salary plus commission.
- W2 position
- Work Location: Remote/Hybrid
Company Overview