Note: The job is a remote job and is open to candidates in USA. Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our provider customers by serving as their trusted advisor and advocate, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.
Responsibilities
- Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support
- Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns
- Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions
- Develop and execute success plans tailored to customers' strategic goals and operational workflows
- Provide insights on industry best practices and leverage analytics to demonstrate value and ROI
- Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving
- Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations
- Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs
- Track and analyze key metrics related to Humata’s performance and to inform proactive strategies
- Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance
- Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements
- Drive customer retention and renewals by consistently demonstrating value
- Identify opportunities for scope expansion or additional solutions based on customer needs
- Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals
- Prepare for and lead formal presentations to discuss account health and future plans
Skills
- Bachelor's degree in Business, Economics, Healthcare Administration, or a related field
- 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology
- Experience working in small teams where both strategic thinking and tactical execution are required daily
- Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams
- Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences
- Proficient in PowerBI and data analytics
- Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs)
- Demonstrate ability to work effectively in small team environments and early-stage companies
- Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization
- Willingness to travel as required (up to 30%)
Benefits
- Equity through our Employee Stock Option Plan
- Bonus-eligible roles
- Full benefits package including unlimited PTO and 401k program with employer match
- Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
- Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
- Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued
Company Overview
Humata Health is an AI-enabled deep clinical integration that creates prior authorizations for payers and providers using AI and automation. It was founded in 2023, and is headquartered in Winter Park, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.humatahealth.com.