Note: The job is a remote job and is open to candidates in USA. GlossGenius is building an ecosystem enabling entrepreneurs to succeed by providing a range of business management tools. The Customer Support Expert will support customers throughout their journey, resolve issues, and advocate for the brand through various communication channels.
Responsibilities
- Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
- Work with customers to understand their goals and address their challenges through effective ticket responses
- Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
- Work with a dynamic team to achieve team company goals such as customer acquisition and retention
- Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc
Skills
- 1+ year work experience in a customer-facing role, SaaS preferred
- Proven record of driving customer satisfaction and meeting or exceeding performance standards
- Excellent written and verbal communication skills, with an ability to adapt to various communication styles
- A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
Benefits
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially covered by GG
- Fertility and adoption benefits via Carrot and Kindbody
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office support
- Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year
Company Overview
GlossGenius is a vertical SaaS platform for small business owners across the salon and studio space. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://glossgenius.com.Company H1B Sponsorship
GlossGenius has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 4 in 2023. Please note that this does not guarantee sponsorship for this specific role.