Note: The job is a remote job and is open to candidates in USA. InsideOut is a fast-growing "better-for-you" food company specializing in high-quality quesadillas and tortillas. They are seeking a Customer Support Specialist & Administrator to manage the end-to-end customer journey, resolving inquiries through the CRM system and ensuring seamless order fulfillment.
Responsibilities
- Manage, respond and resolve customer inquiries related to online orders and general inquiries about products via the company's CRM system (Gorgias)
- Serve as liaison between company and fulfillment centers, ensuring accurate and timely order processing and resolution of shipping issues
- Track and monitor customers’ orders status
- Handle incremental administrative projects
- Organizing data from Shopify platform
Skills
- Customer service support experience
- Excellent communication skills (written and verbal) with a focus on good grammar
- Solid familiarity with Excel or Google Sheets
- Experience with e-commerce platform Shopify is a plus
Company Overview
Inside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutva.com?el=LI.