Note: The job is a remote job and is open to candidates in USA. UJET is a leader in AI-powered contact center innovation, offering a cloud platform that enhances customer experiences. The Data-Focused Full Stack Engineer will develop software and data systems to support AI-powered customer experience products, working across various technical layers and collaborating with multiple teams.
Responsibilities
- Build and maintain full-stack product features that use data and AI to improve customer, agent, supervisor, and administrator experiences
- Develop backend services, APIs, workflows, and integrations that connect product systems with data and AI capabilities
- Work with customer interaction data, conversation data, analytics models, and operational datasets to support AI-powered features
- Partner with AI, Data Platform, Product, QA, and other engineering teams to design and deliver reliable customer-facing systems
- Contribute to data pipelines, data models, and internal tools that make product and operational data easier to use
- Build user-facing experiences and internal interfaces using modern JavaScript/TypeScript when needed
- Write maintainable, well-tested code and participate in design reviews, code reviews, debugging, and production support
- Take ownership of ambiguous problems, break them down clearly, and drive them through delivery
- Learn new parts of the stack as needed and help raise the engineering quality bar for the team
Skills
- At least 3 years of professional software engineering experience
- Strong production experience with Python
- Experience building full-stack applications, backend services, APIs, or data-driven product features
- Working knowledge of JavaScript and/or TypeScript
- Experience working with data systems, data pipelines, analytics workflows, or data-intensive applications
- Interest in or experience with building systems that support AI, machine learning, LLMs, virtual agents, agent assist, conversation intelligence, or automation
- Strong software engineering fundamentals, including testing, version control, code review, debugging, and maintainable system design
- Ability to work across multiple layers of a technical stack and learn unfamiliar technologies quickly
- Evidence of self-motivated work, strong ownership, and the ability to make progress in ambiguous situations
- Clear written and verbal communication skills, especially in a distributed engineering environment
- Experience with cloud platforms
- Experience with Google Cloud Platform
- Experience with event-driven systems, workflow engines, queues, or distributed systems
- Experience with contact center, CRM, customer support, messaging, or telephony systems
- Experience with Ruby or Ruby on Rails
Benefits
- Medical, dental, vision, 401(k) plan, wellness benefits, and more.
Company Overview