Note: The job is a remote job and is open to candidates in USA. DOLCE&GABBANA is seeking a Key Account Manager for their Retailer Ecommerce division. The role is responsible for delivering sustainable growth for the brand at Retailer.com accounts, managing relationships with retail partners, and collaborating cross-functionally to achieve overall goals.
Responsibilities
- Deliver innovative E-Commerce brand plans that drive digital/e-commerce retail sales growth and penetration goals
- Develop the Joint Business Plan for Retailer.com in collaboration with the Retailer and Key Account Manager, leveraging brand/category and marketing objectives
- Share E-commerce best practices and provide recommendations for the Brand tailored to each Retailer
- Analyze data and KPIs to provide strategic recommendations and identify growth opportunities
- Monitor customer feedback, ratings, and reviews to identify areas of improvement and opportunity
- Ensure Retailer sites execute the Brand aligned with Brand guidelines, including assets, pricing, and campaign execution
- Negotiate strong visual presence on Retailer e-commerce platforms
- Ensure correct coordination and resource allocation for e-commerce execution
- Ensure marketing activities support events, promotions, and brand initiatives
- Partner closely with Marketing and Planning to make strong decisions on marketing, assortment, sampling, sets, exclusives, and GWPs tailored to the Retailer’s online consumer
- Ensure stock and sales plans are aligned to meet overall sales objectives in collaboration with the Account and Sales Planning team
- Monitor Retailer sites to ensure there are no out-of-stocks and flag risks early
- Own key P&L items related to Retailer e-commerce spending (in collaboration with VP of Account Management) to maximize ROI and sales
- Own seasonal/annual targets (retail sales, net sales, co-op, promo, GWP, sets) and shape execution on Retailer.com
- Collaborate with Finance on Retailer e-commerce P&Ls (prepared by Finance) to analyze opportunities for increased profitability
Skills
- 3+ years relevant Retailer Ecommerce/Digital experience
- Expertise to translate consumer insights and unique retailer strategies into key action steps
- Strategic thinker and able to develop a cohesive and clearly articulated strategy to drive the brand in each one of the different Retailer's Ecomm
- Extensive business acumen and financial ability (i.e., P&L management, business drivers, building new channels/growth, savvy with business analyses) and analytical thinking
- Solid understanding of primary levers and components to successfully manage accounts
- Self-motivated, results oriented, creative thinker
- Strong communication, presentation skills and organizational skills
- Analytical skills to use data to drive decision making for optimizing online sales
- Strong negotiation skills
- Proven Experience in Retailer Ecomm Key Account management for Department Store/Prestige Retailers
- Teamwork attitude
- Able to work in a new/fast growing company with capacity to influence and improve processes
- Able to build the future of DG Beauty on Retailer Ecomm
- Familiarity with online marketing tools including social media advertising, email marketing SEO and SEM
- Proficient computer skills necessary (Word, Excel, PowerPoint, Outlook etc.)
Company Overview