Note: The job is a remote job and is open to candidates in USA. Homeward is a fast-paced, remote-first real estate startup that offers innovative products and services to facilitate homebuying. The Director of Market Sales will lead the Market Sales function, ensuring efficient pricing, marketing, negotiation, and sales of property inventory while delivering an excellent customer experience.
Responsibilities
- Lead, coach, and develop two Market Sales Team Leaders, ensuring strong people leadership, clear expectations, and consistent execution across teams
- Set vision and priorities for the Market Sales function, translating company goals into clear operating rhythms, team goals, and performance standards
- Host and facilitate team leader meetings and broader team forums to ensure alignment, accountability, and information flow
- Partner with HR and senior leadership on hiring, onboarding, performance management, succession planning, and top-grading across the Market Sales organization
- Own the execution of disposition strategy, balancing speed of sale, margin protection, and strong listing management
- Monitor market trends, sales velocity, pricing performance, and pipeline health; proactively adjust strategy as conditions change
- Identify inventory at risk (timeline, pricing, margin, or partner experience) and partner with General Managers and cross-functional teams to course-correct
- Drive continuous improvement of Market Sales processes, tools, and operating standards
- Manage and iterate on an end-to-end customer experience that ensures our customers leave Homeward having a positive experience
- Iterate on our scripting and automated communications to ensure we are delivering a best-in-class experience
- Work with Team Leads to audit and monitor call logs, and provide feedback and coaching when necessary
- Serve as the primary liaison between Market Sales and internal partners including Sales, General Managers, Repairs, Finance, and Transaction Management to ensure operational alignment
- Coordinate cross-functional efforts to resolve escalations, remove blockers, and improve end-to-end outcomes
- Manage and strengthen key disposition partnerships, including ongoing performance management, issue resolution, and relationship health
- Represent Market Sales in cross-functional forums and leadership discussions related to inventory performance and partner experience
- Act as the senior escalation point for complex, sensitive, or high-impact Market Sales issues
- Ensure clear, professional, and timely communication with internal stakeholders and external partners during escalations
- Maintain high standards for agent and partner experience throughout the disposition process
- Own Market Sales performance reporting, including pipeline health, pricing trends, days on market, margin outcomes, and escalation themes
- Develop and maintain KPI frameworks to measure team, leader, and functional performance
- Provide regular, actionable updates to senior leadership with insights, risks, and recommendations
Skills
- 8+ years of experience in real estate sales, dispositions, asset management, or a related field
- 5+ years of experience leading managers or team leaders in a fast-paced, operational environment
- Deep understanding of residential real estate markets, pricing strategy, negotiations, and contract management
- Extensive experience leading a customer centric sales organization
- Strong analytical skills with the ability to interpret market data, CMAs, and performance metrics to drive decisions
- Proven ability to lead cross-functional initiatives and influence without direct authority
- Experience managing external partnerships and navigating complex stakeholder dynamics
- Ability to operate both strategically and tactically in a high-volume environment
- Real Estate License required (active or inactive)
Benefits
- Meaningful equity grant – stock options with real upside potential.
- Comprehensive medical, dental, vision, and life insurance coverage – with company contributions towards premiums.
- Meaningful time off – 20 days of paid vacation, 5 sick days, 12 company holidays, and 2 floating holidays.
- Generous paid parental leave of up to 13 weeks.
- 401(k) with employer contribution match.
- Remote-first work environment (our headquarters are in Austin, TX).
- Collaborative, low-ego team that values intellectual curiosity and continuous improvement.
Company Overview
Homeward is an Austin-based startup that enables homebuyers to make all-cash offers and buy a new home before they sell their old one. It was founded in 2018, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.homeward.com/.