Note: The job is a remote job and is open to candidates in USA. Navina is a fast-growing digital health SaaS company aiming to transform physician interactions with patient data. They are seeking a Director of Customer Success to manage a team and drive strategic outcomes, ensuring successful implementation and client advocacy.
Responsibilities
- Build and maintain relationships with clinicians up to C-level executives and decision-makers after signing an agreement
- Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value
- Be the voice of the clients and the internal focal point to advocate client needs
- Own client communications and account operation: Set up, facilitate, and lead F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities
- Track, monitor, and manage accounts with specific KPIs clients on the CRM system, in addition to clients KPIs (Usage, engagement, upsell and retention, and client health)
- Take part in product cycles, roadmap planning, and execution
Skills
- 5+ years of successful experience in managing mid to large-sized health system accounts for Digital health companies (at least two different companies) with users, C-level executives, and/or decision-makers OR 5+ years successful management experience in mid to large-sized health systems participating in value-based care arrangements
- 3+ years of experience in managerial positions
- Must have experience with EPIC EMR
- Project management expertise, including navigation of complex, multi-stakeholder and multi-team execution within health system organizations
- Experience in managing customers' renewal process, with a high retention rate track record
- Experience deploying population health solutions in health systems, including change management, stakeholder management, and high acuity on navigating highly political and challenging organizational hierarchies
- Expert relationship management and expectation setting skills
- Ability to work independently as well as part of a team in a fast-paced environment
- Strong communication and storytelling skills
- The position requires up to 50% travel based on business needs
- Experience in sales - advantage
- Experience in both health system and digital health companies- advantage
Benefits
- Full-time employment
- Remote workplace
Company Overview
Navina develops an AI-driven platform that restructures patient data into intuitive patient portraits for better diagnoses and care. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.navina.ai.