Note: The job is a remote job and is open to candidates in USA. International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. They are seeking a Director of Operations, Global Technology to serve as a strategic and operational leader responsible for translating organizational priorities into clear execution across the Data & Technology function.
Responsibilities
- Translate high-level priorities into clear, actionable work that teams can execute
- Help leadership define and maintain a focused set of current priorities
- Ensure work is appropriately sequenced based on impact, capacity, and dependencies
- Reduce ambiguity by clarifying scope, expected outcomes, and ownership of initiatives
- Establish and lead regular planning and review rhythms that keep work moving forward
- Create clarity around how work is planned, tracked, and adjusted over time
- Ensure teams have a consistent understanding of timelines, expectations, and progress
- Identify where work is slowing down and take action to resolve issues quickly
- Serve as a connector across teams, helping align priorities and execution
- Facilitate conversations that resolve competing demands and clarify direction
- Surface and help resolve conflicts or confusion between teams early
- Ensure that work across functions feels coordinated rather than fragmented
- Provide leadership with clear, concise views of progress, risks, and key decisions needed
- Help structure complex topics into actionable choices and next steps
- Ensure leaders have the information they need to make timely decisions
- Track key themes and recurring challenges, bringing forward insights for improvement
- Stay close to critical initiatives to ensure progress is maintained
- Proactively identify risks, blockers, and delays and drive resolution
- Reinforce accountability for delivery while supporting teams in overcoming challenges
- Help teams stay focused on outcomes rather than activity alone
- Identify patterns that slow down work or create confusion across teams
- Introduce practical improvements to how work is planned, coordinated, and delivered
- Support teams in strengthening their ability to execute effectively
- Foster a culture of clarity, ownership, and follow-through
- Participation in IJM’s community of spiritual formation
Skills
- MBA or master's in project management, or any equivalent combination of education, experience, and certification
- 15+ years professional work experience
- 10+ years of experience leading technology delivery, programs, or transformation initiatives
- Track record of working across business and technical teams to drive results
- Experience in or strong affinity for mission-driven, nonprofit, or public sector organizations
- Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building
- Self-starter with strong initiative
- Disciplined with priorities
- Strong interpersonal skills and self-awareness
- Exceptional verbal and written communication
- Flexible, collaborative and eager to support others
- Effective team player who fosters collaborative environment
- Adept at creative problem solving
- Exceptional clarity of thought and communication
- Strong ability to structure ambiguity into actionable plans
- Influences and builds alignment
- Highly disciplined, detail-oriented, and outcome-focused
- Collaborative, service-oriented leadership style
Benefits
- Comprehensive Medical/Dental/Vision benefits
- Monthly commuter and parking benefits in the DC metro area
- Retirement benefit options
- Paid leave starting at 23 days
- 12 holidays (plus early release the day prior)
- Daily, quarterly, and annual community spiritual formation
- Robust staff care resources
Company Overview