Note: The job is a remote job and is open to candidates in USA. Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units in the United States. The Director of PMO will lead and formalize enterprise-wide project execution, ensuring alignment across departments and translating strategic priorities into measurable outcomes.
Responsibilities
- Establish and lead a centralized PMO function, including frameworks, tools, and standards for project intake, prioritization, execution, and reporting
- Define and enforce project governance, including stage gates, documentation standards, risk management, and escalation protocols
- Build and maintain a portfolio view of all active initiatives, aligned to executive priorities and resource capacity
- Drive execution of internal, interdepartmental projects across IT, Network Operations, Customer Experience, Sales, Finance, and HR
- Partner with department leaders to define project scope, timelines, dependencies, and success metrics
- Identify and resolve cross-functional bottlenecks, ensuring accountability and forward momentum
- Standardize how 'everyday' projects are defined, tracked, and delivered across the organization.Develop and manage integrated program plans and timelines
- Track progress, identify risks, and drive issue resolution
- Lead project management for acquisitions, including integration planning and execution across systems, people, and processes
- Coordinate integration workstreams (e.g., systems consolidation, network integration, payroll/HRIS alignment, customer migration, vendor rationalization)
- Ensure tight coordination between technical and operational teams during integration phases
- Manages vendor relationships as needed to support program objectives, coordinate deliverables, and resolve issues
- Evaluate and implement PM tools and systems to support visibility, collaboration, and reporting
- Continuously refine PMO processes to improve efficiency, scalability, and transparency
- Drive a culture of disciplined execution without introducing unnecessary bureaucracy
- Work with our Operations team to help develop our internal project managers and construction project coordinators
- Provide guidance and oversight to ensure consistent execution quality across all projects
Skills
- 8–12+ years of project/program management experience, including leadership of cross-functional initiatives
- Proven experience building or leading a PMO in a high-growth or transformation environment
- Experience in telecom, infrastructure, or similarly complex operational environments is a plus
- Strong executive presence with the ability to influence across all levels of the organization
- Demonstrated ability to operate effectively in ambiguity and bring structure to loosely defined problems
- Deep understanding of project management methodologies (i.e. Scrum, Agile), with a pragmatic approach to application
- Experience with PM tools (e.g., Smartsheet, Asana, Monday, Jira, or similar)
- Experience managing multiple related projects simultaneously and within budget
- Direct experience managing M&A integrations
- PMP certification
Benefits
- Health, Dental, and Vision benefits
- Paid vacation, sick leave, and holidays
- Target annual bonus opportunity of 10%
Company Overview