Note: The job is a remote job and is open to candidates in USA. GT Independence is dedicated to improving lives through its mission of supporting individuals regardless of age or ability. The Enrollment Specialist role focuses on assisting customers with service inquiries, maintaining records, and identifying opportunities for service improvement.
Responsibilities
- Completes intake forms using an iPad and prepares change of address records, and issues service discontinuance orders
- Confers with customers in person and by telephone in order to provide information about services
- Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Communicates with family members to assist them in understanding, dealing with, and supporting consumers with respect to Self Determination process
- Identifies opportunities to add to or improve our service offerings
- Maintains confidentiality of records relating to consumers
- Upholds mission and values
- Other duties as assigned
Skills
- Degree in Business, Human Services, Marketing/Communication or comparable experience and education
- Will consider candidates with experience relevant to position
Benefits
- Flexible paid time off
- Competitive wages & benefits
- Meaningful opportunities for professional growth
Company Overview
GT Independence is a Family-Owned Company. It was founded in 2004, and is headquartered in Sturgis, Michigan, USA, with a workforce of 501-1000 employees. Its website is https://gtindependence.com.