Note: The job is a remote job and is open to candidates in USA. Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. As an Enterprise Customer Success Manager, you will partner with large school districts to design strategic implementations that ensure meaningful, scalable student outcomes.
Responsibilities
- Lead district‑wide implementation strategy by designing thoughtful, data‑informed plans that drive measurable success
- Build strong partnerships with cabinet‑level district leaders, principals, and educators—earning trust as a strategic advisor and subject matter expert
- Guide program adoption by empowering district teams, strengthening implementation fidelity, and aligning Edmentum solutions with local priorities
- Monitor usage and student performance data to uncover insights and make strategic recommendations that accelerate outcomes
- Partner closely with Sales, Product, and Service teams to support retention, expansion, and customer health
- Ensure internal documentation is complete, accurate, and actionable so all partners have a clear picture of district progress and needs
Skills
- 7+ years of experience leading EdTech or instructional program implementations at district scale
- 3+ years of experience supporting SaaS‑based K–12 solutions
- Deep knowledge about curriculum, instruction, state accountability systems, and instructional practice trends
- Experience in engaging and influencing superintendents, cabinet‑level leaders, and principals
- Skilled at analyzing district‑level data and turning insights into actionable recommendations
- Strong communication skills that adapt effectively to educators, administrators, and internal teams
- Track record of leading through ambiguity, maintaining focus, and driving results
- Highly organized, detail‑oriented, and comfortable managing multiple complex initiatives simultaneously
- Collaborative and proactive, consistently building strong relationships across teams
- Strong problem‑solving skills and the confidence to address implementation missteps directly and constructively
- Ability to travel up to 65% as needed
- Willingness to take on evolving responsibilities based on business needs
Benefits
- Medical, dental, and vision insurance with various plan options
- A 401(k) retirement plan with company matching
- A flexible Time Away Program
- 10 paid holidays
- 2 floating holidays
- 1 wellness day
- A winter office closure at the end of December
- Resources to promote wellness
Company Overview