[Remote] Epic Analyst - Cadence

Note: The job is a remote job and is open to candidates in USA. Hummingbird Healthcare is focused on enhancing patient access to healthcare services. They are seeking a Cadence Epic Analyst to manage scheduling configuration and demand management, working closely with client teams and Epic IT counterparts to support project work and optimize scheduling workflows. Responsibilities • Review and work open tickets for our client teams, coordinating with the client and Epic IT to test and migrate changes to production • Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation • Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders • Maintain referral notifications, appointment request reminders, and communication workflows • Create and monitor reports in Epic to support any of the above workflow responsibilities • Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics • Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes • Provide technical guidance to schedulers, clinic staff, and contact center teams as needed • Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution Skills • 2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration • Active Epic Cadence certification; this is a firm requirement • Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is • Ability to translate operational requirements and client decisions into Epic build without step-by-step direction • Comfort leading client-facing meetings with operational managers and clinic stakeholders • Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests • Clear, direct communication style with both technical and non-technical audiences • Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements • Candidates must be legally authorized to work in the United States without sponsorship • You must work from a location within the United States with consistent internet service • Epic MyChart certification or equivalent hands-on experience • Experience with Cheers or Hello World Epic modules • Background working across multiple health systems or in a consulting or managed services environment Benefits • Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support Company Overview • Elevating Patient Access. Creating Good Jobs. It was founded in 2022, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is https://hummingbird.healthcare/. Apply To This Job