Note: The job is a remote job and is open to candidates in USA. Opus Agency is a full-service global event agency with a focus on shaping the future of events. The Event Technology Project Manager will lead and consult on medium to large scale events, managing registration and digital platforms while ensuring exceptional client experiences.
Responsibilities
- Act as the primary point of contact for clients, internal stakeholders, and/or vendors for all event technology and registration workstreams
- Serve as overall Event Technology and Registration lead on small to mid-sized projects, and serves as workstream lead on large projects
- Oversee all assigned tasks on multiple concurrent projects across event types
- Develop, maintain, and drive workback schedules
- Lead and support the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service
- Demonstrate proficiency in digital platforms and tools; understand functionality, user experience, and troubleshooting; consult clients on configuration best practices with support
- Create and maintain internal process documentation, while ensuring all team members are aligned and following established processes and procedures
- Manage and support documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans
- Lead recurring client and team meetings, and participate in platform demos and technical discussions within area of expertise
- Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate
- Deliver projects within time and budgetary requirements
- Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams
- Participate in internal trainings and creating resources; recommend process and resource improvements
- Supervises work of project team members from Event Technology & Registration
- Oversees work of temporary staff deployed onsite at events
Skills
- 5+ years of experience in a relevant role, with strong preference for experience in corporate events
- Proven experience in registration management on events from discovery to execution
- Displays strong critical thinking, organizational, and analytical capabilities
- Manages own time to meet project deadlines and in a manner that supports others meeting their project deliverables
- Demonstrates strong verbal and written communication and presentation skills, exhibiting confidence
- Ability to effectively prioritize workload on multiple projects & events simultaneously
- Successfully perform in high stress, fast-paced environment
- Accept changes with short notice and tolerate frequent interruptions
- Ability to maintain high levels of confidentiality
- Work cooperatively with other employees, vendors, and clients
- Demonstrate resourcefulness, able to self-direct one's own learning and development with support of peers and managers
- Can provide critical, constructive feedback to colleagues in a professional manner
- Microsoft Office suite program experience (Outlook, Excel, OneNote); Excel and spreadsheet experience strongly preferred
- Language skills - Ability to write reports, business correspondence, and procedural instructions. Ability to present information and respond to questions from managers, clients, customers, or the public. Ability to interact both on a one-to-one and group basis
- Mathematical skills - Ability to apply concepts of basic algebra and geometry, fractions, percentages, ratios, and proportions to practical situations. Ability to create, monitor and understand budgets, debits, credits, and reconciliation
- Reasoning skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form
- Preferred experience with event management tools such as Rainfocus, Swoogo, Stova, Cvent, Eventbase, Airtable
- Preferred experience with group housing experience, session content management and tools and session scanning/lead retrieval management
- Bachelor's degree from four-year institution is preferred
Benefits
- Full time position
- Opportunities for growth and development
- Health & Dental Insurance (choice of plans)
- 100% Employer paid short-term disability and life insurance
- Opportunity to elect additional life insurance and LTD insurance at employee expense
- Paid parental leave
- Opportunity to contribute pre-tax dollars to flexible spending accounts
- 401(K) with employer match
- Flexibility in work schedules
- Generous time off
Company Overview