Note: The job is a remote job and is open to candidates in USA. DXC Technology is a company focused on delivering operational excellence and financial discipline in the insurance sector. The Finance Controls Supervisor – Life & Annuities is responsible for managing business process transactions and driving process improvements while ensuring compliance and quality outcomes for clients.
Responsibilities
- Support the management of business process transaction teams, ensuring accurate, compliant, and timely execution of day-to-day operations
- Drive continuous process improvement initiatives focused on quality, scalability, efficiency, and cost optimization
- Monitor, analyze, and report on operational KPIs, SLAs, quality metrics, and customer complaint trends
- Ensure adherence to quality assurance frameworks, including audits, root-cause analysis, and corrective/preventive action plans
- Support operational and financial controls, including budgeting, forecasting, productivity tracking, and cost management
- Partner with leadership to identify risks, implement controls, and ensure regulatory and contractual compliance
- Analyze transactional and operational data to identify trends, inefficiencies, and improvement opportunities
- Support strategic initiatives related to process optimization, automation, and service delivery enhancements
- Act as a liaison between senior leadership, clients (as applicable), and operational teams, ensuring alignment and clear communication
- Support customer complaint management by investigating issues, coordinating resolutions, and implementing preventive actions
- Assist with resource planning, capacity management, and workforce allocation to meet evolving business demands
- Coach and mentor team members, fostering a culture of accountability, quality, and continuous improvement
Skills
- Bachelor's degree in Business, Operations, Finance, or a related field, or an equivalent combination of education and experience
- Typically 6+ years of relevant industry experience, including 2+ years in a supervisory or similar role
- Experience managing or supporting business process transactions in an operations-driven environment
- Strong knowledge of business process management, operational controls, and performance measurement
- Proven analytical skills with the ability to translate data into actionable insights
- A continuous learner with the ability to stay current on industry trends, tools, and technologies
- Advanced degree in a relevant field
- Experience in quality management, operations management, or financial control functions
- Relevant certifications such as Six Sigma (Green/Black Belt), PMP, Lean, or equivalent
- Experience managing customer escalations or complaints in a service delivery environment
Company Overview
Company H1B Sponsorship