Note: The job is a remote job and is open to candidates in USA. Cruisebound is on a mission to make online booking for cruises as frictionless as possible. They are seeking a Finance Operations Specialist to manage commission reconciliation, accounts receivables and payables, and improve financial processes and systems.
Responsibilities
- Execute monthly commission reconciliation: import cruise line sailings data, upload and match cruise line payments, and reconcile expected vs. received commission by cruise line and booking
- Identify and investigate discrepancies (including cruise line errors, agent errors, product bugs, and commission recalls) and route findings to the appropriate owner
- Research and process chargebacks; maintain accurate records of outcomes and adjustments
- Track commission recalls and update receivables accordingly
- Prepare and send invoices and follow up on outstanding payments
- Maintain receivables tracking for cruise line standard commission, cross-sell earnings (insurance, shore excursions, hotel), and bonus campaign earnings
- Administer monthly partner payout statements
- Support booking-level partner payout tracking to ensure accurate, timely payments
- Assist with month-end and year-end close in coordination with our external accounting partner
- Record financial transactions and maintain organized, accurate financial records
- Prepare and review monthly financial reports; flag discrepancies before books are closed
- Support external accountants during audits and tax preparation
- Operate and help improve internal tooling and data sync workflows for AR and AP
- Document SOPs as processes evolve actively identifying opportunities to reduce manual work through automation or AI tooling
- Work cross-functionally with external partners (including cruise lines, suppliers, financial partners, and brand partners) to resolve discrepancies and support reconciliation workflows
Skills
- 2–4 years of experience in bookkeeping, finance operations, or a related role
- Proficiency in QuickBooks (Online or Desktop)
- Strong Excel/Google Sheets skills
- Genuine enthusiasm for using AI and automation tools to reduce manual work. You don't need to know how to build them, but you need to want to use them
- Strong attention to detail with an ability to investigate discrepancies methodically and communicate findings clearly
- Ability to operate independently in an ambiguous, fast-moving environment
- Excellent verbal and written communication skills
- Comfortable working with technology, software systems, and web-based platforms
- Familiarity with GAAP principles
- Familiarity with data tools like Holistics, Snowflake, or similar BI/data platforms
- Exposure to reconciliation workflows involving third-party payment processors or remittance data
- Experience working alongside an outsourced accounting partner
- Experience in the travel industry (cruises, hotels, flights)
- Experience at mid-stage tech startups
Company Overview