Note: The job is a remote job and is open to candidates in USA. MCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking a motivated and customer-focused French Speaking Customer Service Representative to join their dynamic team. In this role, you will provide professional and efficient support to French-speaking customers across multiple channels, acting as the first point of contact and ensuring a positive customer experience.
Responsibilities
- Provide exceptional customer support to French-speaking customers via phone, email, and chat
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Accurately capture and update customer information in internal systems and CRM platforms
- Troubleshoot and resolve customer issues while maintaining high service standards
- Escalate complex issues to the appropriate internal teams when necessary
- Maintain detailed and accurate records of all customer interactions
- Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics
- Follow company policies, procedures, and compliance guidelines
- Collaborate with team members and other departments to ensure seamless customer support
Skills
- High School Diploma/GED
- Fluency in French and English (spoken and written) is essential
- Previous experience in a customer service or call centre environment, preferably within a BPO environment
- Strong verbal and written communication skills
- Ability to handle high volumes of customer interactions while maintaining quality service
- Basic computer literacy and experience working with CRM or ticketing systems
- Strong problem-solving skills and the ability to remain calm under pressure
- Additional language skills
- Experience supporting international customers
- Familiarity with customer service platforms or CRM systems
- Experience working in a fast-paced, target-driven environment
- Strong administrative and organizational skills
Benefits
- Remote Work-at-Home
- At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
- Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
- The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
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