Note: The job is a remote job and is open to candidates in USA. Vitel Global is a highly innovative AI based UCaaS provider, that focuses on continuous product development and advanced communication solutions. The UCaaS Sales Engineer will partner with sales teams to design and support cloud communication solutions, leveraging technical expertise to meet customer needs and drive sales success.
Responsibilities
- Partner with Account Executives & Channel Managers to identify customer needs and technical requirements
- Lead discovery calls to assess current telecom/IT environments, and determine future needs
- Design tailored UCaaS solutions (VoIP, collaboration tools, contact center, API & AI integrations)
- Deliver product demonstrations and technical presentations
- Create high-level and detailed solution designs
- Ensure compatibility with customer infrastructure (network, security, endpoints)
- Recommend best practices for deployment and scalability
- Support RFP/RFI responses with technical input
- Act as the technical advisor and trusted consultant during the sales cycle
- Address customer concerns around reliability, security, and performance
- Provide proof-of-concept (PoC) support and pilot deployments
- Support deal strategy and positioning
- Help articulate value propositions and ROI
- Assist in closing deals by resolving technical objections
- Work with implementation and support teams to ensure smooth onboarding
- Document solution architecture and customer requirements
Skills
- Strong knowledge of: VoIP/SIP protocols
- Networking fundamentals (QoS, VLANs, firewalls, VPNs)
- Cloud platforms and SaaS delivery models
- Experience with UCaaS platforms (e.g., RingCentral, Zoom, MS Teams, Mitel, Avaya)
- Understanding of integrations (CRM, APIs, contact center tools)
- Expert experience in Kamailio and FreeSWITCH architecture, implementation, maintenance, troubleshooting, and high-availability deployments
- Strong expertise in designing and maintaining carrier-grade VoIP/UCaaS infrastructure using Kamailio and FreeSWITCH
- Experience building scalable SIP routing, SBC, multi-tenant PBX, WebRTC, and high-concurrency call environments
- Hands-on experience with SIP signaling, RTP/media handling, failover architecture, load balancing, clustering, and real-time monitoring
- Experience supporting large-scale deployments with thousands of concurrent calls and endpoints
- Strong Linux system administration and VoIP performance optimization experience
- Understanding of AI Tools, and an interest in being part of a leading-edge technology development
- Strong presentation and demo skills
- Ability to translate technical concepts into business value
- Excellent communication and customer-facing abilities
- Problem-solving and consultative mindset
- 2–7+ years in sales engineering, solutions engineering, or telecom/IT roles
- Experience in UCaaS, CCaaS, or telecom is highly preferred
- Certifications (e.g., Cisco, Microsoft, or vendor-specific UCaaS certs)
- Experience with contact center solutions (CCaaS)
- Familiarity with security and compliance standards (HIPAA, SOC 2, etc.)
Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Vision insurance
Company Overview