Note: The job is a remote job and is open to candidates in USA. PolyAI is a company that automates customer service through lifelike voice assistants. They are seeking a Head of Growth to lead their growth strategy, build a high-performing growth engine, and develop programs that drive awareness, engagement, and revenue.
Responsibilities
- Lead PolyAI's growth strategy across web, paid media, demand generation, lifecycle, and builder/PLG activation
- Build and scale a high-performing growth engine that drives awareness, engagement, pipeline, and revenue
- Own the website as a strategic growth asset: positioning, buyer journeys, conversion, and experimentation
- Set the paid media strategy and investment model across channels, with clear accountability for performance and efficiency
- Lead named-account ABM and precision-marketing programs with defined plays, signals, and orchestration, alongside Product Marketing and Sales
- Build lifecycle and nurture programs that support acquisition and expansion
- Establish a rigorous operating cadence, including pipeline reporting by stage, source, and segment
- Use data to decide where to invest, where to improve, and where to stop
- Hire, develop, and lead a strong team
Skills
- 10 to 12+ years in B2B / B2C2B demand generation and growth
- Experience at a Tier-1 startup backed by Tier-1 VCs, helping take organizations from $100M to $200M+
- Both PLG and sales-led (SLG) experience, including the transition from product-led to sales-led, and demand generation across multiple segments
- A track record of named-account and precision-marketing programs that produced attributable pipeline
- A point of view on attribution that goes beyond last-touch
- Experience building or rebuilding a lifecycle program end to end
- Comfort owning web and conversion as your own surface
- The discipline to kill underperforming channels rather than hedge
- Strong cross-functional credibility with Sales, Product Marketing, and Finance
- A builder's mindset: a desire to automate, to become AI-fluent on the edge of the market, and to ship leverage rather than delegate it
- Experience with vertical campaigns or developer marketing is a plus
Benefits
- Participation in the company27s employee share options plan
- Comprehensive health coverage for you and your loved ones
- Life Insurance
- STD and LTD
- The opportunity to contribute to the company's 401k plan
- Flexible PTO policy + 11 designated company holidays
- Annual learning and development allowance
- We27re all about making WFH work for you - that27s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Enhanced parental leave
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
- Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
- Annual bonus tied to both personal and company OKRs
- Equity, giving you the opportunity to share in the company's long-term success
Company Overview
PolyAI develops conversational artificial intelligence software that enables organizations to automate customer service interactions. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.polyai.com.