[Remote] Help Desk Technician

Note: The job is a remote job and is open to candidates in USA. CALIBRE Systems, Inc. is an employee-owned mission focused solutions and digital transformation company. They are seeking a Help Desk Technician to provide technical support, troubleshoot issues, and assist users with hardware and software problems, primarily operating in a remote capacity.

Responsibilities

• Serve as the initial point of contact for users seeking technical assistance
• Gather and analyze information about user issues to answer questions regarding installation, operation, configuration, customization, and usage of products
• Provide technical support for hardware, systems, sub-systems, and applications
• Assist users with navigating application menus and may be required to remote into customer’s computers
• Troubleshoot network connectivity issues while working with remote employees

Skills

• Prior IT Service Desk operations experience
• Active SECRET clearance
• Current Comptia certification
• Proficient with troubleshooting all Windows Operating systems
• Ability to troubleshoot and resolve email issues, specifically MS Outlook
• Ability to communicate clearly and effectively, both verbally and in writing
• Telephone and listening skills
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues
• High School Diploma or equivalent
• Must perform well as part of a team under direct supervision
• Excellent written and verbal communications
• Must have one of the following: Network+, A+ or Security+ Certification
• Previous computer technical support
• Understanding of Active Directory to unlock and reset passwords
• Proficient knowledge and understanding of Service Desk software and hardware technologies

Benefits

• Full benefits package

Company Overview