Note: The job is a remote job and is open to candidates in USA. RQI Partners, LLC is a mission-driven joint partnership focused on transforming resuscitation training to save more lives. The Impact Manager for Customer Success will manage customer accounts, drive program adoption, and build long-term relationships with healthcare clients to ensure effective implementation of the RQI Portfolio.
Responsibilities
- Achieve the targets for new order value
- Manage allocated accounts in a customer centric manner
- Share customer best practices in RQI program adoption between customers
- Use a consultative approach to achieve financial goals
- Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission
- Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system
- Ensure the overall health of customers
- Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission
- Represent with high competence the complete RQI Portfolio in designated accounts
- Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions
- Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey
- Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio
- Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio
- Build a network of champion customers for peer to peer referral resources
- Undertaking successful implementations at customer sites and super users
- Conduct research and align with marketing peers on deployment of strategic marketing initiatives
- Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement
- Achieving subscriber, subscription, and account revenue goals
- Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts
- Strategically build key relationships and foster trust with the senior management of hospitals and the relevant program administration contacts
- Supporting the introduction of new Programs and features to the Program Portfolio
- Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program
- Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management
Skills
- Bachelor's Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements
- Minimum of 7 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals
- Travel as needed to effectively manage customer accounts and meet with customers, with the possibility for overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with travel percentage varying based on territory or region
- Ability to lift and carry 70 pounds on a regular basis
- Valid Driver's License
- Experience delivering education/training within a clinical environment a plus
Benefits
- Generous PTO & Holidays
- Remote Work Environment (some positions require travel)
- Comprehensive Medical, Dental and Vision
- HSA & FSA Account Options, with employer HSA contribution
- 401k with Employer Match & Profit Sharing
- Employee Assistance Program
- Tuition Reimbursement
- Professional Development Opportunities
- Student Loan Repayment Assistance
- Eligibility for Annual Bonus
- Wellness Reimbursement Program
- Pet Insurance
Company Overview