Note: The job is a remote job and is open to candidates in USA. Mom's Meals is a home-delivered meal service providing tailored nutrition solutions for seniors and patients. They are seeking an Intake Community Support Representative to provide excellent customer service and efficiently process meal orders for clients.
Responsibilities
- Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
- Assisting clients with reships (after training is completed)
- Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral
- Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom’s Meals to initiate the request
- Explain benefits including nutritional counseling requirements and possible timelines for clients awareness
Skills
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Previous experience with data entry
- Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
- Must have a quiet workspace that is free from distraction
- 1 year of previous call center experience
- Bilingual (English/Spanish)
Benefits
- Weekly pay
- PTO
- Benefits available after 30 days of employment
Company Overview
Mom’s Meals is a leading national provider of nutrition solutions and home-delivered meals. It was founded in 1999, and is headquartered in Ankeny, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://www.momsmeals.com.