[Remote] Investigation Specialist II-IN, Flex I&O

Note: The job is a remote job and is open to candidates in USA. Amazon is seeking an Investigation Specialist II to join their Flex Investigation & Offboarding team. This role involves leading investigations into incidents with Flex Delivery Partners, ensuring fair outcomes and compliance with procedures. The ideal candidate will analyze data, collaborate with teams, and maintain high standards of professionalism.

Responsibilities

• Adjudicate Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
• Provide well-informed business decisions based on investigative outcomes
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases
• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision
• Display flexibility by working within different queues and providing support as needed for overtime, deep dives, mentoring, translations, and escalations
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics

Skills

• Speak, write, and read fluently in Hindi, and have the ability to take direction in English
• 18 months+ of investigations experience
• Experience in an Executive Escalations role or position handling high visibility, escalated scenarios requiring excellent written and verbal communication
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Company Overview

Company H1B Sponsorship