Note: The job is a remote job and is open to candidates in USA. Social Factor is a social media agency that believes in the power of Human Connection. They are seeking US-based, remote, temporary Lead Social Media Community Moderators to develop strong digital communities for active live stream events, particularly on Sundays during the afternoon and evening shifts.
Responsibilities
- Develop strong, growing, digital communities for active live stream events
- Provide consistent, daily support for moderators on shift
- Act as the first line of defense for missed shifts/chat greeting 'clock-ins'
- Serve as gatekeepers of potential client escalations to Social Care Manager
- Own daily client workflow
- Exhibit exceptional organizational and multitasking abilities
- Demonstrate excellent verbal and written communication skills, including spelling and grammar skills
- Show strong willingness to learn and think critically; adopt a proactive approach
- Maintain high energy with the capability to multitask in a dynamic, rapidly growing organization
- Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
- Analyze social media metrics
Skills
- Previous social media community moderation experience and management of teams required
- Consistent, daily support for moderators on shift
- The first line of defense for missed shifts/chat greeting 'clock-ins'
- Gatekeepers of potential client escalations to Social Care Manager
- Owners of daily client workflow
- Exceptional organizational and multitasking abilities
- Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skills
- Strong willingness to learn and think critically; a proactive approach
- High energy with the capability to multitask in a dynamic, rapidly growing organization
- Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
- Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc
- Proficiency in Microsoft Office Suite and Google Workspace
- Ability to analyze social media metrics
- Sunday afternoon/evening shift availability (11:30am-7pmCT)
- Minimum of Windows 10 and macOS 12.X (Windows Hello or Apple TouchID)
- Internet speed requirement of a minimum of 150 mbps
- Project management tools, such as Asana, Basecamp or Trello experience is a plus
- Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required
- Youtube LCR, Discord, & Twitch moderation is a plus
Company Overview
Social Factor is a digital agency connecting people and brands to grow business. It was founded in 2011, and is headquartered in Fort Worth, Texas, USA, with a workforce of 51-200 employees. Its website is https://socialfactor.com.