Note: The job is a remote job and is open to candidates in USA. Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. As the Manager of Customer Success, you will lead a high-performing team dedicated to driving customer satisfaction, retention, and growth, while influencing Docebo's global market success.
Responsibilities
- Execute a cutting-edge Customer Success strategy aligned perfectly with Docebo's overarching business goals and growth objectives
- Establish crystal-clear goals, performance metrics, and KPIs to continuously measure and elevate team performance and customer success
- Collaborate seamlessly with cross-functional allies in Sales, Marketing, and Product to build a unified, frictionless customer ecosystem
- Mentor, guide, and support your team of Customer Success professionals, establishing tailored development plans and conducting thoughtful performance reviews
- Foster a deeply customer-centric, collaborative environment that prioritizes knowledge sharing, continuous learning, and the 'Docebo Heart.'
- Build lasting, strategic relationships with key customers, acting as their executive advisor and ensuring internal alignment to drive ultimate satisfaction
- Build, standardize, and scale modern processes and methodologies, leveraging top-tier Customer Success platforms to track health metrics and automate operations
Skills
- 3–5 years of stellar experience leading and inspiring customer-facing teams, ideally within a fast-paced B2B environment
- Bachelor's degree or equivalent practical experience that highlights your business acumen
- Proven track record of helping customers smash their business goals, naturally unlocking upsell and cross-sell opportunities
- Exceptional written and oral communication skills, with a natural ability to build deep rapport and relationships virtually
- Stay calm, empathetic, and strategically focused during high-volume or high-pressure situations, balancing customer needs with business logic
- Work as a self-driven, highly collaborative problem solver who knows how to autonomously balance time and effort to crush goals
- Possess the flexibility and willingness to travel (with notice) up to 25% to connect with teams and clients face-to-face
- Deep knowledge or familiarity with HR technologies, Learning Management Systems (LMS), or specialized Customer Success tracking tools
Benefits
- Offers Bonus
- Employee Share Purchase Plan (ESPP) at a 15% discount
- Access to health benefits
- Paid vacation days
- Two company-wide Docebo Days
- Floating holidays for cultural celebrations
- Your birthday off
- Coverage offering you time with your little one(s)
- Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors)
- Company-wide events that keep the fun rolling all year long
Company Overview