- Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member.
- Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
- Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members.
- Follows appropriate procedures to approve and process reinstatement forms within guidelines.
- Enroll members in coverage as opportunities are presented.
- Assist management in the receipt and resolution of insured’s and member complaints.
- Consistently leverage our brand and our dedication to creating a positive member experience.
- Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary.
- High School degree required; some college level coursework preferred.
- Minimum 2 years’ experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred.
- Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
- Perform accurate mathematical calculations (addition, subtraction, multiplication and division.)
- Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
- Prior experience navigating and operating multiple computer applications and telephone technologies desired.
- A collaborative, energetic work environment where you can put your passion for people to work
- Medical, Dental, Vision, Life and Disability coverage available day one
- Pension Plan
- Performance-based incentive plan
- 401k available with a Company match
- Holidays and Paid Time Off
- AAA Basic Membership
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