Remote Member Services Representative – Payments & Digital Strategy | Credit Union Operations

Join the arenaflex Family: Your Journey Starts Here

Are you ready to unlock a world of opportunities, both in your career and in your life outside of work? Step aboard and become part of the arenaflex family, where you'll traverse new horizons, expand your knowledge, and emerge as the best version of yourself. As you embark on this exciting new journey, you'll tackle challenges with flexibility and grace, develop new competencies, and advance your career while having the time of your life. Discover the perfect balance between your personal and professional aspirations – hop on board with arenaflex today!

At arenaflex, we believe that our greatest asset is our people. We are more than just an organization; we are a community dedicated to excellence, innovation, and creating meaningful connections with our members. Our Payments and Digital Strategy team plays a pivotal role in delivering seamless financial services, and we are currently seeking a talented Remote Member Services Representative to join our dynamic team. This is not just a job – it's an opportunity to grow, learn, and thrive in an environment that values your unique talents and supports your career aspirations.

About arenaflex and Our Mission

arenaflex is committed to providing exceptional financial services to our members with integrity, transparency, and dedication. As a leader in the credit union industry, we take pride in offering personalized solutions that meet the diverse needs of our member base. Our team works collaboratively to ensure that every interaction reflects our core values of service excellence, innovation, and community engagement.

When you join arenaflex, you become part of a legacy of financial stewardship and member-focused service. We invest in our employees through comprehensive training programs, competitive compensation packages, and pathways for career advancement. Whether you're just starting your career or looking to take the next step, arenaflex provides the resources and support you need to succeed.

What You Will Do

As a Remote Member Services Representative on our Payments and Digital Strategy team, you will be responsible for daily operations related to checking processing, item processing, direct bills, and fund transfers at arenaflex Credit Union. Your contributions will be essential to maintaining the seamless flow of financial transactions and ensuring exceptional service to our members.

Key Responsibilities Include:

• Data Entry and Balancing: Complete statistical access and balancing functions with precision and attention to detail, ensuring accuracy in all financial records and transactions.
• Item Processing Coordination: Coordinate return items with members, door vendors, the Federal Reserve Bank, and other financial institutions in a timely and professional manner.
• Cross-Functional Collaboration: Assist different departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing to maintain operational excellence.
• Member Case Management: Work member cases and activities assigned, ensuring each member receives personalized attention and effective resolution to their concerns.
• Regulatory Compliance: Follow and maintain guidelines and approaches to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws, protecting both the organization and our members.
• Loan and Deposit Processing: Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks with accuracy and efficiency.
• Digital Banking Support: Review, analyze, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products, ensuring security and usability for our members.
• Account Management: Log, analyze, and make necessary GL, account changes and/or returns, maintaining the integrity of our financial systems.
• Payment Processing: Process Stop Pays and Check Batching, managing these critical functions with the utmost care and precision.
• Daily Operations: Complete daily balancing and department closing procedures, ensuring all transactions are processed accurately before the end of each business day.
• Wire Transfer Operations: Obtain information from members for the timely and correct processing of international and domestic fund switch requests, navigating complex transfer requirements.
• Wire Transfer Verification: Research and confirm incoming and outgoing fund transfer data, ensuring all transactions meet regulatory standards and member expectations.
• Vendor Communication: Communicate with vendors to process fund transfers, building strong relationships to facilitate smooth transaction processing.
• Regulatory Knowledge: Understand and be acquainted with outgoing and incoming fund transfer laws, staying current with evolving regulatory requirements.
• Check Returns and Collections: Deposit check returns, report member items on draft changes, process member checks, confirm members for outgoing fund transfers, and work with the Federal Reserve to verify and release fund transfers.
• Workflow Processing: Complete daily processing of workflows related to overdue returns, supply of receipts, foreign collections, and legal fees, managing multiple priorities effectively.
• Data Security and Confidentiality: The selected candidate will be responsible for ensuring the security and confidentiality of all accounts and associated data that are part of their work, ensuring that their work complies with all relevant laws and guidelines including, but not limited to, the Bank Secrecy Act.

What You Will Need for Success

Minimum Qualifications – Education and Prior Job Experience:

• High school degree or GED equivalent
• Intermediate proficiency in Microsoft Excel and Word
• Strong communication skills, both written and verbal
• Ability to work independently and with minimal supervision
• Excellent organizational skills with the ability to manage multiple tasks simultaneously

Preferred Qualifications – Education and Prior Job Experience:

• Previous customer or member service experience in a financial services environment
• Prior banking or Credit Union experience, particularly in payments and transfers
• Familiarity with Episys/Symitar systems and wire processing procedures
• Understanding of NACHA regulations and Federal Banking laws
• Experience with fraud resolution and compliance procedures

Essential Skills, Licenses, and Certifications:

• Technical Proficiency: Skilled in Microsoft Office software (Word, Excel, Access, PowerPoint) acquired through work experience, education, or hands-on use of the software.
• Time Management: Ability to work extended hours in support of business needs and meet deadlines under high-volume pressure.
• Customer Service Excellence: Ability to exercise exceptional customer service competencies, consistently delivering positive experiences to all members.
• Multi-Tasking: Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team.
• Analytical Skills: Ability to perform mathematical calculations and analyze data accurately, identifying discrepancies and resolving issues promptly.
• Priority Management: Ability to effectively prioritize work and meet deadlines while maintaining quality under pressure.
• Flexibility: Ability to cross-train and perform any role assigned within the department, adapting to evolving business needs.
• Professionalism: Ability to engage professionally with all personnel and members, representing arenaflex with integrity and respect.
• Self-Motivation: Ability to self-motivate with strong employer competencies and capability for attention to detail.
• Performance Excellence: Ability to maintain excellent performance and attendance, contributing to team success.
• Compliance Clearance: Must pass relevant arenaflex and Credit Union pre-hire compliance examinations, demonstrating suitability for this regulated role.

Career Growth and Development Opportunities

At arenaflex, we are invested in your professional development. As a Remote Member Services Representative, you will gain comprehensive exposure to various aspects of credit union operations, including payments, transfers, fraud resolution, and regulatory compliance. This experience provides a solid foundation for advancement within the organization.

Our commitment to internal promotion means that dedicated employees have the opportunity to progress into supervisory roles, specialized positions in risk management, compliance, or operations leadership. We offer ongoing training programs, mentorship opportunities, and support for professional certifications that can enhance your career trajectory.

Whether you aspire to become a team lead, a department manager, or specialize in a particular area of our operations, arenaflex provides the resources and pathways to help you achieve your career goals. We believe in promoting from within and celebrating the growth of our team members.

Work Environment and Company Culture

As a remote team member, you will enjoy the flexibility of working from home while remaining connected to our collaborative team culture. We provide the technology and support needed to ensure you can perform your role effectively from your home office. Regular team meetings, virtual events, and communication platforms keep you engaged with your colleagues and informed about organizational updates.

arenaflex fosters an inclusive and diverse workplace where every voice matters. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our members, suppliers, communities, and shareholders, helping team members reach their full potential and creating inclusive work environments to meet and exceed the needs of our diverse membership.

We believe in maintaining a healthy work-life balance and encourage our team members to bring their authentic selves to work. Our culture celebrates teamwork, innovation, and member-focused service. When you join arenaflex, you join a family that supports your growth and well-being.

Compensation and Benefits Package

We are pleased to offer a competitive compensation package for this position, with a salary range of $22-35 per hour, commensurate with experience and qualifications. In addition to competitive pay, arenaflex provides a comprehensive benefits package designed to support your overall well-being:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network – an exclusive benefit of joining the arenaflex family.
• Health Benefits: On day one, you'll have access to health, dental, prescription, and vision benefits to help you live well. We also provide virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our well-being programs offer you all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year of service.
• Additional Benefits: Other excellent benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Equal Opportunity Employment

At arenaflex, inclusion and diversity are the foundation of our dynamic workforce. From the team members we hire to the members we serve, we believe that diverse perspectives strengthen our organization. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or genetic information. We celebrate differences and believe that our inclusive culture makes us stronger.

Join Us Today

If you are ready to embark on an exciting career journey with a company that values its employees and is committed to excellence, we invite you to apply for this position. At arenaflex, you will find more than a job – you will find a community, a career, and a family.

Take the first step toward a rewarding future. Apply now and discover why our team members love working at arenaflex. We can't wait to welcome you aboard!