[Remote] Merchant Operations Generalist

Note: The job is a remote job and is open to candidates in USA. Thanx is a leading loyalty and guest engagement platform for restaurants, helping brands grow customer lifetime value through innovative tools. The Merchant Operations Generalist will ensure accurate merchant configurations, manage technical setups, and enhance the merchant experience by resolving operational issues and improving processes.

Responsibilities

• Configure new merchant locations across loyalty, credit card, and POS integrations, ensuring seamless onboarding and system integration
• Set up and configure merchant programs to align with their business needs within the Thanx platform
• Facilitate the onboarding process for credit card-linked loyalty programs (Visa, Mastercard, Amex), ensuring proper setup and compliance
• Configure and maintain integrations with POS systems (Toast, Square, and others) and third-party platforms for new and existing merchants
• Diagnose and resolve technical and operational issues across all merchants, collaborating with internal teams and external partners
• Identify opportunities to enhance operational efficiency, build new processes, and document best practices

Skills

• 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS or the restaurant/retail industry
• Strong problem-solving skills with the ability to diagnose and resolve technical issues
• Ability to work in a fast-paced environment and manage multiple tasks with attention to detail
• Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms
• Comfort using AI tools (ChatGPT, Claude, Copilot, or similar) to work more efficiently
• Experience driving process improvements, not just executing existing playbooks
• Proficiency in tools such as JIRA, Front, Zendesk, Google Sheets, Notion, Salesforce, or similar platforms is a plus

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