Note: The job is a remote job and is open to candidates in USA. Block is a technology company focused on increasing access to the global economy, and they are seeking a Mid-Market Account Manager for their Retail Strategic Account Management program. This role involves driving growth and retention for Square's largest retail sellers by simplifying operations and improving performance through tailored solutions.
Responsibilities
- Own and maintain relationships across a portfolio of ~160 strategic retail sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
- Design and implement customized solutions that drive measurable business results
- Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
- Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
- Where and when appropriate, visit customers in-person for negotiations and/or churn prevention
- Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
- Deliver white-glove support, resolving critical issues and proactively driving engagement
Skills
- 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
- Proven success growing and retaining a book of business
- Consistent overperformance on key metrics and revenue targets
- Strong discovery and consultative selling skills
- Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
- Demonstrated success retaining and expanding strategic accounts
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills – storytelling is central to this role
- Creative, strategic problem-solver who thrives in ambiguous environments
- Growth mindset, empathetic collaborator, and positive team player
- Retail industry experience preferred, but not required
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
Company Overview
Company H1B Sponsorship